Return, Refund & Exchange Policy
You have 60 calendar days from the date you received your instruments to return or exchange them, no questions asked (Well, we may ask why you’re returning the items, but we’ll still refund your money).
For items returned un-used, in the original packaging, a full refund, less shipping and handling costs, will be processed against the original payment type (Credit Card, ACH, Check, etc.) within 5 business of receiving the instruments back at Innovative Instruments, LLC. Funds will be available in your account dependent upon your banking institution or card issuer’s policies.
For used items, a store credit will be issued for the full amount of the instruments, less shipping and handling costs. This credit can only be used for new, subsequent orders from Innovative Instruments, LLC. Store credit cannot be used or redeemed against any outstanding balances or gift cards, coupons etc. Used item must be return in a sealed and processed sterilization pouch.
All returns must be packed securely in a cardboard box or equivalently protective manner to ensure the safety of the carrier and our staff.
While not required, it is recommended to return your items using a carrier that provides tracking confirmation. Innovative Instruments, LLC will not be held liable or responsible for any returns that are lost or damaged in transit
All return shipment costs are the responsibility of the customer – Innovative Instruments, LLC will not issue a prepaid return label.
In order to expedite your credit please include a copy of the original receipt, packing slip, or other documentation that shows your name, address, phone number and order details. If you no longer have the original documents please contact us and we will send you a copy for inclusion with your shipment.
A return authorization form must be completed and included with your return.
If any issues or questions arise during the processing of your return, refund or exchange we will contact you with details.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Taxes, Duties and Fees
Innovative Instruments, LLC will file and submit information pertaining to all sales and returns to the respective local, state and/or national authorities. All taxes, duties, fees etc. will be the responsibility of the purchaser.